Terms and Conditions:

General information
EMSO design
CVR number 35727477
Dronninglundvej 9, 2720 Vanløse
info@emso-designs.com
Established 2014

 

Payment
Visa, Visa-dankort and Mastercard

 

FREE wold wide delivery!
Post Nordic
Denmark: within 5 weekdays
Countries which are members of the EU: 
within 7 weekdays.
Ensured and traceable with track and trace.

Countries which are NOT a member of the EU:
within 14 weekdays.
Ensured and traceable with track and trace.

EMSO design will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

In case of delivery outside EU the customer is obliged to bear the customs duties and further costs incurred. Customs policies vary widely from country to country, so the customer should contact the local customs office for further information.

At the moment we do not offer tax-free purchases on orders from Non-EU countries.

If the package is not picked up by the customer and any kind off fee is added, the customer is responsible for the extra cost and will be charged all costs and expenses associated with the return-shipment. This includes freight charges, any extra payments, duties, taxes, levies, return charges, any additional fees, etc.

If something has been damaged during transit please return the jewellery to us, and we'll replace the jewellery for some new.

 

Return
The customer has 14 days to announce to EMSO design on info@emso-design.com that they will return the goods and another 14 days to physically return the goods. This means that the customer has 28 days in total to return the product for full refund including the original shipping costs.

Goods should be returned in their original packaging. They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.

The initial 14-day-period shall begin to run after receipt of this instruction (via e-mail), but in any event no earlier than the goods have been received by the customer. In order to comply with the 28-days-period, it shall be sufficient for the products in question to have been dispatched as new and unused within this period. EMSO designs will return the payment as soon as we receive the returned parcel.

We only refund to the credit card that was used to place the order - this is to prevent fraud! 

Return address:

EMSO design
Dronninglundvej 9
2720 Vanløse
Copenhagen
Denmark

OBS!
Customised items which are specifically produced for a costumer, or which have got obvious personalised characteristics, can NOT be returned.

Exchange
We offer one free exchange for countries inside of the EU, if you have bought something and want another size or product/style (the customer pays for the shipping to our office and we pay for the shipping back to the customer again). 

If you exchange more than once, you have to pay for the shipping yourself.

EMSO design retains title to the goods until receipt of all payments in full. 

Warranty and liability
EMSO design will give a two-year guarantee on all products, if the flaw isn't due to wrong use of the product as well as injurious behavior. A detailed description of the flaw is needed as well. The fitting of the parts can become looser after some time of use. This is not a flaw but natural wear and tear.

Please read the product info carefully!

We accept no liability for errors in prices and stock.